 |
 |
Online Policies
William Glen2651 El Paseo Lane
Sacramento, CA 95821
tel. (800) 842-3322 fax (916) 482-3562
Returns & Exchanges
Every item sold by William Glen, Inc. is unconditionally guaranteed. If you are not satisfied with a williamglen.com purchase or gift for any reason, please send it back to us within 90 days of purchase, following the instructions included with the package for receiving a refund, credit or replacement item. Or, return the item within 90 of purchase to our store for an exchange or refund. Merchandise that is not defective and is returned after 30 days of purchase and within the 90 return period will receive williamglen.com web credit good towards your next online or in-store purchase. Merchandise deemed to be flawed by a manufacturers defect is warranted by the manufacturer and may be returned for exchange or refund within the warranty period.
You can return the merchandise via United Parcel Service or at our William Glen store in Sacramento. To make a return by mail, just complete the Return Form attached to the packing list included with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. Please call or email befor eyou return your items as sale and special order items are not eligible for returns.
Then call 800/842-3322 to request a UPS call tag to have the package picked up from wherever is most convenient for you whether it be at your home or work place.
The return package should be delivered by UPS to:
WilliamGlen.com
2651 El Paseo Ln
Sacramento, CA 95821
Please send any correspondence to the address above; call us at 800/842-3322 or contact us.
Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to you according to the policy stated above. But don't forget, you can always return or exchange any item at our store in Sacramento. Please contact us prior to attempting to return goods. Your return must be authorized. All returns may be subject to a restocking fee of 20%.
Defective products are handled on a case by case basis because we want you to be happy.
Shipping & Handling
FREE SHIPPING OFFERS: From time to time William Glen offers free shipping to our e-mail subscribers. When you receive a coupon code, shipping charges will be applied to your order at the Check-Out. Once the order has been submitted, we will remove the shipping charge prior to charging your credit card. When your order is ready to ship, you will receive a message detailing your total charge..
Our goal is to process and ship your order within 24 hours. Orders placed between Friday, 2:00pm (PST) and Sunday, 12:00am (PST) will be processed Monday. We will contact you via email with further details on the delivery status of any item that may be delayed.
William Glen uses UPS Worldwide Shipping to ensure safe and secure deliveries. UPS can not provide delivery to PO and APO addresses.
Sales Tax
Items shipped within the state of California will be charged 8.75% sales tax. Items shipped outside of California are not charged sale tax.
WilliamGlen.com is committed to respecting and protecting your privacy. We recognize your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which your identity can be traced, such as name, physical address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use this information, and the choices you have regarding our use of, and your ability to review, correct and protect the information. This policy applies only to users accessing our web site from the United States. As a part of our commitment to your privacy, William Glen, Inc., William Glen Stores and williamglen.com agree to (1) promise not to share, rent, sell, or otherwise provide information about our customers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from William Glen.
Pricing
From time to time there may be information on our Web Site that contains errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. William Glen, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
2010 Anniversary Sale - Celebrating 47 Years In Business!
Enjoy 20% - 50% savings storewide (excluding electrical appliances) beginning Friday, June 11th and ending on Sunday, June 13th by entering coupon code WG47 at the check-out. If an item is out-of-stock, you will receive notification within 24 hours of placing your order. If you agree to placing a special order for the merchandise, payment is required and your credit card will be charged. Once the item has arrived at our store, you will receive priority processing and your order will be shipped to you immediately. You will receive an e-mail notifying you that your item has shipped along with the UPS tracking information from our Shipping Dept.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There may be times (such as when you order a product, subscribe to a service, register to receive mailings, or to participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
Using Information About You
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. William Glen has always prided itself on its protection of its customers' personal information and has never violated that trust.
To serve you better, we may combine information you give us online, in our stores or through our mailings. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you by mail about our products and events that may be of interest to you. Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to William Glen, Inc. or to others. William Glen, Inc. may also disclose your personally identifiable information when we understand that the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you wish to hear from us. If you prefer not to receive information from us please let
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)