williamglen.com is committed to respecting and protecting your privacy. We recognize your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which your identity can be traced, such as name, physical address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use this information, and the choices you have regarding our use of, and your ability to review, correct and protect the information. This policy applies only to users accessing our web site from the United States. As a part of our commitment to your privacy, William Glen, Inc., William Glen Stores and williamglen.com agree to (1) promise not to share, rent, sell, or otherwise provide information about our customers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from William Glen.

Pricing

From time to time there may be information on our Web Site that contains errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. William Glen, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Collecting Information About You

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There may be times (such as when you order a product, subscribe to a service, register to receive mailings, or to participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
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Using Information About You

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. William Glen has always prided itself on its protection of its customers' personal information and has never violated that trust.

To serve you better, we may combine information you give us online, in our stores or through our mailings. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you by mail about our products and events that may be of interest to you. Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to William Glen, Inc. or to others. William Glen, Inc. may also disclose your personally identifiable information when we believe the law requires it.

Editing, Updating, Correcting and Deleting Information About You

We want to communicate with you only if you wish to hear from us. If you prefer not to receive information from us please let us know by calling us at 800/842-3322 or by sending us an email at store@williamglen.com . Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way. Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications. Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
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Protecting Children

We at William Glen, Inc. take special care to protect the safety and privacy of children. Our web site is guaranteed to be a general audience site. We do not permit children under the age of 18 to purchase products on our web site nor do we permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
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Cookies

Our web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
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Security

We use sophisticated encryption and authentication tools, such as SSL, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
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Links to Third Party Sites

Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
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Policy Changes

William Glen, Inc. or williamglen.com may decide at any time to change its privacy policy in part or as a whole. Changes will be posted in the privacy policy section so we suggest you check this section regularly if you are concerned about such information contained in this policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.
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