Every item sold by William Glen is unconditionally guaranteed. If you are not satisfied with a williamglen.com purchase or gift for any reason, please send it back to us within 90 days of purchase, following the instructions included with the package for receiving a refund, credit or replacement item. Or, return the item within 90 of purchase to our store for an exchange or refund. Merchandise that is not defective and is returned after 30 days of purchase and within the 90 return period will receive williamglen.com web credit good towards your next online or in-store purchase. Merchandise deemed to be flawed by a manufacturers defect is warranted by the manufacturer and may be returned for exchange or refund within the warranty period.

Returns are easy

You can return the merchandise via United Parcel Service or at our William Glen store in Sacramento for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.
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Then call 800/842-3322 to request a UPS call tag to have the package picked up from wherever is most convenient for you whether it be at your home or work place.

The return package should be delivered by UPS to:

williamglen.com
2651 El Paseo Ln
Sacramento, CA 95821

We will process your return and follow your instructions. Please send any correspondence to the address above or call us at 800/842-3322 or use our contact form by clicking here.

Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to you according to the policy stated above. We will deduct $5.00 from your order refund for return postage. But don't forget, you can always return or exchange any item at our store in Sacramento.